SmartBug Media is the most decorated HubSpot agency, recognized as a leader in crafting digital solutions that empower organizations to thrive across the entire customer lifecycle. From marketing and sales to revenue operations, customer success, and e-commerce, we combine sound strategies, cutting-edge AI, and digital innovation to deliver solutions that de-risk the future and drive sustainable growth.

With a fully remote team of over 250 professionals, we excel at creating intelligent web and digital ecosystems—from corporate websites to complex web applications—seamlessly integrated with AI-powered solutions. By aligning SmartBug's expertise with our clients' unique business realities, we build scalable, innovative tools that become engines for growth, setting the course for long-term success.

The Program Manager is responsible for leading complex, cross-line of business (LOB) initiatives that require coordination across multiple teams, disciplines, and operational functions. Reporting into the Director, PMO, this role ensures large-scale or multi-workstream programs are aligned, sequenced properly, and executed with consistency across the organization. 
Unlike a Project Manager who focuses on a single scope or LOB, the Program Manager operates at a portfolio level - connecting strategy to execution across functions, managing interdependencies, and driving accountability for outcomes that span multiple teams. 
This role does not own client strategy or day-to-day delivery tasks. It owns cross-functional orchestration and program-level success. 

• Lead multi-workstream programs spanning multiple Lines of Business
• Align project plans across LOBs to ensure sequencing and dependency management 
• Establish unified program timelines and milestones 
• Ensure cohesive execution across all participating teams 
• Translate strategic initiatives into coordinated execution plans 
• Partner with AMs, PMs, Directors and functional leaders to align priorities 
• Ensure programs remain aligned to intended business outcomes 
• Identify cross-functional dependencies and mitigate conflicts 
• Proactively manage risks that impact multiple teams or clients 
• Escalate systemic or enterprise-level risks to Director, PMO and executive leadership 
• Establish program-level reporting and dashboards 
• Provide executive-ready updates on program health 
• Ensure standard PMO processes are applied consistently across workstreams 
• Partner with WFM and LOB PM Managers to ensure resource plans support program milestones 
• Flag capacity constraints that may impact cross-LOB execution 
• Support prioritization decisions when conflicts arise 
• Facilitate alignment across Strategy, Client Ops, PM and functional leadership
• Lead cross-functional program meetings 
• Ensure clarity in roles, decision-making authority, and accountability across participating teams 

• 8-12+ years in program or complex project management within a services, agency, or matrixed organization 
• Proven experience leading cross-functional, multi-team initiatives 
• Strong understanding of portfolio-level planning and dependency management
• Experience operating within a PMO structure 
• Strong executive communication and stakeholder alignment skills 
• Ability to manage ambiguity and drive structured outcomes 
• Demonstrated ability to influence without direct authority
• Experience working within task-based and reporting systems (e.g., Teamwork, Asana, Monday, etc.)

• Experience within marketing, digital, or professional services organizations 
• PMP, PgMP, or equivalent certification 
• Experience leading enterprise-wide operational or transformation initiatives 
• Experience working across multiple business units or global teams 
• Exposure to financial oversight of large-scale initiatives