Responsibilities

• Define and maintain program strategies commensurate with the level of risk, size, and complexity to ensure individual efforts align with organizational goals.
• Responsible for providing input and recommendations on multi-year business plans to deliver business capabilities and define execution approach to achieve business goals while reducing risk and delivering early business value.
• Facilitate meetings with executive management and project / program sponsors to define solutions and delivery.
• Prepare reports that provide stakeholders and management with status updates to include identifying risks or issues.
• Perform analysis, root cause identification and development and recommendation of key work products.
• Negotiate agreements, settle disputes equitably and diffuses situations.
• Negotiate program tradeoffs with IT and the business as the program develops to ensure alignment of demand to capacity.
• Adhere to EPMO processes, procedures, controls, standards, tools, and templates (as required).
• Adhere to governance rigor required for work efforts.
• Drive the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.

Requirements

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of relevant experience without bachelor’s degree)
• Minimum 6 years’ project and / or program management experience, including experience defining a new program and/or managing large-scale projects.
• Proficient experience in Principles of Project, Program or Portfolio Management to develop multi-year business plans.
• Proficient knowledge of program efforts management tools and methodologies.
• Understanding and demonstrated application of risk management policies and procedures.
• Knowledge of program management methodology and techniques; program performance evaluation and change management principles.
• Experience maintaining and reporting on work effort(s) budgets / methodologies.
• Proficient experience in USAA’s change management methodology or similar industry change management methodology.
• Demonstrated experience using knowledge of the business, its products, and processes to assess program risks and rewards across multiple technologies and business goals.

Preferred

• US military experience through military service or a military spouse/domestic partner.
• Experience leading a go-to-market strategy for auto and home ecosystems to increase member value.
• Experience driving internal understanding, adoption, and alignment of ecosystem advice and “on/off ramps,” securing buy‑in across the association and motivating teams to deliver on shared goals.
• Experience in auto or home buying, selling, or maintenance journeys and/or related marketing strategies to inform decisions and ensure member‑centric design.
• Influences the development of future advice and marketing roadmaps, ensuring integration with ecosystem strategy and optimal delivery of eGTM objectives.

Benefits

• Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.