Responsibilities

• Lead key communications campaigns that support OIT’s highest-priority change initiatives.
• Design, implement, and execute consistent communication strategies that blend clear, timely OIT messaging with meaningful “voice of the customer” feedback.
• Promote organization-wide adoption of communication strategies that improve customer understanding and enhance the value of OIT services.
• Produce communication and promotional materials connecting OIT innovation, service delivery, and change management.
• Ensure the right communication channels are used for each audience to gather feedback and influence perceptions of OIT’s value.
• Coordinate high-impact, enterprise-wide transition efforts, including staff centralization and OIT organizational structure changes.
• Create, maintain, and execute OIT transition change management plans aligned with leadership priorities.
• Facilitate collaboration and communication between OIT sections and agency customer communities.
• Design, deploy, and analyze surveys to measure internal culture and external customer perspectives.
• Develop clear, targeted messaging for diverse stakeholders using multiple communication platforms.

Requirements

• This job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities (competencies) and that you possess the minimum required competencies for the job class.
• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Compliance: Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.
• Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Planning and Evaluating: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
• Organizational Awareness: Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.

Preferred

• Client Engagement/Change Management: Knowledge of the impact of change on people, processes, procedures, leadership, and organizational culture; knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization.
• Multimedia Technologies: Knowledge of the principles, methods, tools, and techniques to develop or apply technology using text, audio, graphics, or other media.
• Creative Thinking: Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.

Benefits

• The State of Alaska offers a competitive salary a solid benefit package that includes retirement plans (with employer contributions), health insurance for medical/dental/vision (with employer contributions), and group-based insurance benefits such as term life, short/long-term disability, pet insurance, and much more.
• The State of Alaska offers flexibility and value work/ life balance: A hybrid telework schedule will an option once initial training is complete and conditions are met.
• We offer a flex time arrangement, which allows you to earn additional leave time during heavy workload times.
• We’ll work with you on schedule adjustments for special situations.
• Careers with the State of Alaska offer MANY benefits
• Opportunities for professional development and career advancement is available. The State of Alaska offers a diverse training platform in many areas in support of your career goals, and a team dedicated to developing training to help you meet your career goals.