Responsibilities

• The Lead, Internal Communications & Engagement is a hands-on communications professional responsible for developing clear, timely, and engaging content that connects Associates to business priorities, culture, and key moments.
• Based in New York, this role supports both East and West Coast communications efforts through the planning, development, and execution of internal communications across multiple channels, including newsletters, intranet content, leadership messages, event communications, associate campaigns, and storytelling initiatives.
• Serve as a trusted communications advisor who translates complex information into clear, actionable content.
• Help strengthen communications planning, editorial standards, channel management, and process consistency while ensuring seamless execution of communication priorities across the organization.
• Success in this role requires strong writing and editorial skills, sound judgment, effective prioritization, and the ability to manage projects independently from concept through execution.
• Newsletter & Intranet - Own the Buying Office newsletters end to end, in alignment with the West Coast Communications Lead, including content planning, writing, editing, stakeholder coordination, and distribution.
• Translate business updates into clear, engaging newsletter content with a consistent editorial voice, cadence, and reader experience across Buying Office communications.
• Develop intranet articles for the Buying Offices and, as needed, for Corporate in partnership with the West Coast Communications channel owner.
• Use feedback, engagement insights, and channel performance indicators to improve Buying Office newsletter and intranet content quality, relevance, and effectiveness over time.
• Serve as backfill across newsletter and intranet content channels when needed to maintain timely, consistent communications.

Requirements

• BA/BS degree
• 5+ years of relevant communications experience with strong business writing, storytelling, editorial, and project management skills.
• Highly self-motivated, resourceful, and enthusiastic with a customer-service mindset.
• Strong organizational skills and ability to manage multiple deadlines, adapt quickly to changing priorities, and thrive in a fast-paced environment.
• Excellent written and verbal communication abilities, with a portfolio of clear, compelling content for diverse audiences.
• Exercises sound judgment, professionalism, and discretion, especially when handling sensitive or confidential information.
• Comfort owning work end to end, including planning, prioritizing, executing, and refining content independently.
• Strong interpersonal and collaboration skills; able to build trust, work effectively across functions, and support team initiatives in a matrixed environment.
• Experience and comfort using company-approved generative AI tools, such as Microsoft Copilot or similar platforms, to improve drafting, editing, planning, and workflow efficiency.
• Proficiency with Windows 10, Microsoft Office (Word, Excel, PowerPoint), Office 365, SharePoint Online, WordPress, InDesign, Illustrator, Canva, and Acoustic (for Associate messaging).

Preferred

• Employer brand / recruitment experience a plus.

Benefits

• A broad range of affordable health insurance options & personal medical plan concierge 401(k) with employer match and Life insurance
• Ample PTO including accrued vacation, paid holidays, diversity day, summer Fridays and the ability to purchase additional vacation.
• Employee stock purchase plan*
• Access to health and wellness benefits such as BetterHelp and Headspace
• Charitable donations matched by Ross Stores Foundation
• And more....
• benefits vary by level and position and are subject to change