Product Operations Analyst, Patient Communications

New York City, NY (Remote)

$44K/yr – $94K/yrMid Level2+ years expFull time

Posted 1 day ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own the end-to-end patient communications workflow, analyze performance, and coordinate cross-functional asset deployment to improve patient experience and operational efficiency.

Drive outreach campaigns from intake to launch with business and ops partners.
Use data tools to measure performance and inform improvements.

Job Description

Responsibilities

Patient Outreach: Support the end-to-end patient communication process by partnering with business owners and communication ops teams to guide communications campaigns through intake, development, and launch.
Continuous Improvement: Analyze current communication workflows to identify bottlenecks, improve delivery rates, and optimize the patient experience.
Asset Management: Assist with design, development, and deployment of assets (emails, SMS, direct mail, forms, etc) in partnership with cross-functional stakeholders.
Operational Execution: Assist with day-to-day configuration and deployment tasks for outbound communication systems, ensuring all messaging aligns with Oak Street Health's operational standards.
Data Analysis: Analyze communication performance metrics, identify trends, and provide recommendations to improve patient experience and operational effectiveness
Cross-Functional Collaboration: Collaborate with technical, clinical, marketing, and operations teams to support patient experience and communication initiatives.

Requirements

Bachelor’s degree or equivalent professional experience required.
0–2 years of experience in product operations, healthcare operations, marketing analysis, or a similar data-driven functional field.
A foundational understanding of (or eagerness to learn) workflow automation, communication platforms, or product operations frameworks in the communications space.
Proficient in data analysis tools (Microsoft Excel, Looker, SQL, Alteryx, etc.)
Passionate about improving the patient experience
Strong project management and communication skills
US work authorization
Someone who embodies being “Oaky”

Benefits

Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement

CVS Health

3.2 Glassdoor

CVS Health is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by simplifying health care one person, one family and one community at a time. Follow @CVSHealth on social media.

Founded in 1963

Woonsocket, Rhode Island, USA

132K employees (1,798 in marketing)

CVSHealth.com

45% recommend to a friend

55% CEO approval