Responsibilities

• Provide operational support to users to reduce any friction in their user experience, from troubleshooting issues to feedback management.
• Conduct inbound research to understand, evaluate, and prioritize business requirements in the region. Influence the CRM roadmap to align to regional business strategy.
• Design outbound (GTM) activities for new product launches, determine and track success metrics, and assume responsibility for the adoption of new solutions.
• Analyze data to build business cases for new features and to determine the success of new product rollouts
• Act as the primary point of contact for CRM-related communications, including status updates, issue resolution, and stakeholder management.
• Serve as a subject matter expert by providing consultations and best practice support for the effective use of our CRM system (e.g. host learning sessions).

Requirements

• Currently pursuing a Master\'s in Business Administration or a related discipline.
• Superior problem solving skills and high attention to detail, including the ability to thoroughly structure a complex business problem, identify the root problem, analyze data and recommend solutions.
• Excellent collaboration skills including managing cross-functional stakeholders and influencing colleagues of varied levels of seniority.
• Self-starter with excellent time management skills who is capable of delivering on goals with minimal supervision.

Preferred

• Knowledge of the digital advertising landscape is a plus
• Comfort with ambiguity and a cross-cultural environment, able to quickly adapt in a changing environment, and a fast learner able to quickly cultivate an in-depth knowledge of new business areas

Benefits

• Benefits may vary depending on the nature of employment and the country work location. Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year). Interns who are not working 100% remote may also be eligible for housing allowance.