Responsibilities

• Deliver high impact results through the RadiantGraph platform and integrations
• Manage clients projects from kickoff to long-term account management.
• Influence and shape clients engagement strategy and creative vision to engage their member and healthcare consumers
• Ensure the RadiantGraph solutions deliver on client’s larger engagement goals, and identify when a scoped project may need to flex in order to deliver high-value outcomes
• Map member journeys and multi-channel communication plans, offering data-driven insight into highest-value choice points (using our AI platform) and consulting clients on how to optimize their outreach to new and existing members.
• Support clients to setup RadiantGraph integrations with their data platforms and martech platforms (with support from our technical team)
• Review performance outcomes and data insights, helping the client connect results to the larger business strategy and growth goals. Lead QBRs that track KPI’s, accomplishments and expansion opportunities
• Identify expansion opportunities to support our client’s growth and efficiency
• Develop a deep understanding of our client’s operations and org structure, identifying key relationships relevant to RadiantGraph.
• Align future RadiantGraph product capabilities to the teams that would benefit from their use

Requirements

• 5+ or more years in consulting, strategic account management, or other client-facing consultative role at the Enterprise level. You should be comfortable taking an ambiguous client problem and solving it in alignment with a client’s larger strategy and our offerings.
• Extensive experience in healthcare member marketing and communications strategy development, with preference given to health plan experience and health tech
• Familiarity with marketing automation, campaign creation and management, or other growth marketing activities.
• Experience partnering with data/analytics to distill high-value learnings that shape client strategy. You should be comfortable assessing campaign outcomes/trends and translating them to executive stakeholders to make recommendations.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders at all levels.
• Must be located in Pacific, Mountain or Central time zone.

Nice To Have

• Direct experience supporting or working alongside growth marketing and engagement teams is a significant advantage in this role.