Responsibilities

• Provide recommendations, reporting, and guidance on best practices to clients to improve deliverability for their email programs and to get the most out of Zeta Global.
• Own an assigned portfolio of paid deliverability services clients.
• Own and manage onboarding projects including discovery, IP and domain provisioning, email authentication, reputation warming plan development and execution.
• Manage retainer based strategic projects focused on optimizing inbox placement and driving response.
• Collaborate on Mail System Infrastructure and DNS Management.
• Utilize 3rd party Deliverability Monitoring Tools.
• Provide email best practices consultation to clients and Internal stakeholders
• Handle support requests for all clients through the ticketing system.
• Work with the Deliverability team to maintain the health of the email ecosystem.
• Build, enhance and optimize Kibana Queries, Visualizations, and Dashboards.

Requirements

• 5+ years of experience at an ESP in a Deliverability role.
• Previous experience working in a client-facing role.
• Strong communication, presentation, and client relationship management skills.
• Proven experience managing deliverability for high-volume senders and multi-domain environments.
• Strong experience with ESPs/MTAs and deliverability monitoring platforms.
• Demonstrated strong understanding of email, SMTP, MTAs, IP strategies, authentication technologies, reputation strategies, data hygiene, privacy, opt policies, anti-spam policies.
• Deep understanding of ISP filtering logic, sender reputation signals, and mailbox provider-specific nuances
• Understanding of legal and compliance requirements for email (CAN-SPAM, GDPR, CASL).
• Strong knowledge of authentication frameworks (SPF, DKIM, DMARC, BIMI).
• Expertise interpreting bounce codes and key email performance metrics.

Benefits

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity