Responsibilities

• Respond to inquiries from different marketing channels the same business day
• Schedule and lead campus tours; follow up until a family enrolls or opts out
• Track every lead, tour, and enrollment in a simple pipeline, and report weekly
• Feed our advertising partner what's working and flag lead-quality issues
• Manage enrollment paperwork from application through first day
• Coordinate open houses, community events, and parent referral outreach
• Own the parent experience from first tour through re-enrollment: retention matters as much as recruitment
• Run onboarding for new families so the first month feels seamless
• Keep communication consistent: newsletters, updates, event reminders, responsive answers
• Check in with families proactively; surface concerns to leadership before they become withdrawals

Requirements

• 2+ years in admissions, sales, marketing, front-office administration, or customer-facing coordination
• Proactive, with strong follow-through and problem solving skills: you don't let an inquiry or an issue sit unresolved for days
• Excellent written communication; you write emails parents want to answer
• Comfortable with social media and simple website edits
• Organized enough to keep records audit-ready and vendors on schedule
• Warm and credible with parents, in person and on the phone
• Must clear a Florida Level 2 background screening

Preferred

• Preferred: experience in a school, preschool, or childcare setting; familiarity with Montessori, Google Business Profile, email tools, or a CRM; bilingual English/Spanish; knowledge of Florida DCF licensing or VPK administration.