Responsibilities

• The Postcard Cabins Brand Ambassador is responsible for creating, testing, and implementing service and brand initiatives that bring the Postcard Cabins brand to life across all guest interactions—on time and within budget.
• This role designs and delivers training programs to ensure brand consistency, supports frontline teams in delivering exceptional service, and oversees procurement for brand-related projects that are both sustainable and aligned with budgetary guidelines.
• Develop, document, and maintain Postcard Cabins brand and service standards (guest interaction guidelines, tone of voice, visual standards, amenities, in-cabin touchpoints).
• Translate brand values into practical service behaviors and checklists for onsite and remote teams.
• Conduct regular brand audits (online presence, cabins, communications, collateral) and recommend improvements to keep experiences aligned with the brand.
• Ensure all brand and service initiatives are delivered within approved budgets and agreed timelines.
• Identify opportunities to enhance the guest journey (pre-stay, arrival, in-stay, departure, post-stay follow-up).
• Design and pilot new service and brand initiatives
• Collect and analyze guest and team feedback to refine initiatives before scaling across locations.
• Partner with Operations, Sales & Marketing, and Property Teams to plan and roll out new standards and programs on schedule, tracking timelines, milestones, and budget adherence.

Requirements

• 3–5+ years in hospitality, customer experience, brand experience, training, or a related role.
• Strong communication skills, both written (guides, training materials) and verbal (training sessions, coaching).
• Proven ability to design and deliver training or workshops.
• Experience with basic project management (timelines, budgets, vendor coordination).
• A keen eye for detail and design sensibility; you notice when something is “off-brand” and know how to fix it.
• Comfortable collecting and interpreting feedback and reviews to drive improvements.
• Highly organized with the ability to manage multiple projects and locations at once.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.

Preferred

• Experience managing projects with budgets and timelines, and/or handling procurement is strongly preferred.
• Experience in Outdoor Hospitality preferred