Police Communications Manager

Responsibilities

• Leadership and Staff Development
• • Provides leadership, mentoring, performance management, and professional development for civilian and sworn public information staff, fostering a collaborative and high-performing team.
• • Provides instruction and guidance to department staff and participates in administrative strategy meetings.
• • Builds and maintains productive relationships with media outlets, community organizations, government partners, and public information professionals to enhance collaboration and information sharing.
• Communications Strategy and Planning
• • Develops and manages communication policies, standards, and protocols that promote consistent messaging and align with citywide communication practices.
• • Designs and executes integrated communication campaigns supporting crime prevention, public safety education, community engagement, recruitment, organizational initiatives, traffic safety, and internal communications.
• • Directs the department’s multimedia communication strategy, including video production, digital storytelling, social media, websites, and other communication platforms.
• • Evaluates emerging communication technologies and trends to strengthen outreach and organizational effectiveness.
• • Advises executive leadership on communication strategy during critical incidents, emergencies, major investigations, and other high-profile events, ensuring timely, accurate, and transparent information while considering operational and legal constraints.

Requirements

• Master’s Degree in Communications, public relations, journalism, marketing, digital media, and two (2) years of progressively responsible experience in local government, program management, communications, or a related field, including supervisory or lead experience.
• Bachelor’s Degree in Communications, public relations, journalism, marketing, digital media, or a related field, and four (4) years of progressively responsible experience in local government, complex program management, communications, or a related field, including supervisory or lead experience.
• any other equivalent combination of education and experience may be considered.
• US Drivers License and an acceptable driving record.
• Demonstrated ability to work effectively with the public, coworkers, and interdepartmental teams
• Strong project and program management skills.
• Experience with municipal operations.
• Ability to understand complex instructions and work independently.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent communication, negotiation, facilitation, and customer-service skills.

Benefits

• Comprehensive medical, dental, and vision insurance + many other insurance options
• Excellent retirement benefits, including a city provided 4.5% contribution each pay period into a 401(k) account and automatic enrollment into the North Carolina Local Government Employees’ Retirement System
• Employer-paid health & wellness clinic
• Free on-site city gym access
• Paid sick and vacation leave + 13 paid holidays per year
• 6-weeks paid parental leave
• Paid volunteer & blood donation leave to give back to our community
• Flex schedule and telework availability, depending on your position
• Professional development trainings & leadership initiatives
• Tuition assistance benefits