CRM Manager
Tripadvisor
Needham, MA (Remote)
$120K/yr - $140K/yrIn-houseFull-timeMid level3+ years exp.
12 hrs ago
PMO Lead, CRM
Englewood Cliffs, NJ (On-site)
$120K/yr – $145K/yrSenior Level8+ years expFull time
Posted 3 months ago
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Job Summary
Drive CRM program governance and cross-functional delivery across digital production with an emphasis on capacity-aligned planning and SLA monitoring.
- Own CRM governance framework, intake model, and SLA monitoring across programs.
- Must-have: 8–12+ years in digital production or CRM program management.
- Lead cross-functional teams (Adobe Campaign, HTML, QA, offshore) and pursue automation.
Job Description
Responsibilities
- Own CRM governance framework and intake model
- Implement and manage PM tool (Workfront / Jira) based PM structure
- Define priority and sprint allocation aligned with Dev. capacity
- Monitor SLA performance and production KPIs
- Lead risk management and RCA process
- Drive automation and process innovation initiatives
- Coordinate cross-functional teams (Technical Campaign Management, Adobe Campaign Manager Development, HTML Development, Quality Assurance)
- Support AI-enabled CRM capability evolution
Requirements
- 8–12+ years in digital production or CRM program management
- Experience managing Martech-driven environments
- Strong understanding of Adobe Campaign or similar CRM platforms and HTML
- Experience with PM tools (Workfront / Jira preferred)
- Demonstrated SLA and capacity management expertise
- Strong analytical and reporting skills
- Ability to manage offshore and cross-functional teams
- Bachelor’s degree required; PMP (Project Management Professional) preferred
Preferred
- Experience in enterprise CRM operations
- Experience implementing PM tool governance
- Exposure to AI-enabled marketing processes
Benefits
- health coverage
- PTO
- 401k
- professional development opportunities
Cheil USA
Cheil [pronounced ch-ALE] means “the best” in Korean—fitting for an ad agency built to help brands lead. At Cheil, we believe in Creating Connected Experiences That Matter—blending online, offline, and emerging touchpoints to deepen consumer engagement and drive measurable impact. We help brands grow by integrating experiential activations with data-driven, creatively led marketing strategies rooted in technology and cultural relevance. In the U.S., Cheil has been named one of Adweek’s fastest-growing agencies for three consecutive years. We combine the strength of a global network with the agility of a start-up—delivering bold, scalable solutions with speed and precision. As part of the Cheil Worldwide network—one of the world’s largest agency ecosystems—we operate in 46 countries with over 7,200 employees. Our network includes leading agencies McKinney, Barbarian, CYLNDR, and IRIS, expanding our reach and sharpening our expertise across disciplines and industries. We build what's next.
