PMO Lead, CRM

Englewood Cliffs, NJ (Hybrid)

$120K/yr – $145K/yrSenior Level12+ years expFull time

Posted 4 months ago

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Job Summary

Drive CRM program governance and cross-functional delivery for enterprise digital production.

  • 8–12+ years in digital production or CRM program management.
  • Must-have: Experience with Adobe Campaign or similar CRM platforms.
  • Standout: PM governance using Workfront or Jira and offshore coordination.

Job Description

Responsibilities

  • Own CRM governance framework and intake model
  • Implement and manage PM tool (Workfront / Jira) based PM structure
  • Define priority and sprint allocation aligned with Dev. capacity
  • Monitor SLA performance and production KPIs
  • Lead risk management and RCA process
  • Drive automation and process innovation initiatives
  • Coordinate cross-functional teams (Technical Campaign Management, Adobe Campaign Manager Development, HTML Development, Quality Assurance)
  • Support AI-enabled CRM capability evolution

Requirements

  • 8–12+ years in digital production or CRM program management
  • Experience managing Martech-driven environments
  • Strong understanding of Adobe Campaign or similar CRM platforms and HTML
  • Experience With PM Tools (Workfront / Jira Preferred)
  • Demonstrated SLA and capacity management expertise
  • Strong analytical and reporting skills
  • Ability to manage offshore and cross-functional teams
  • Bachelor’s degree required

Preferred

  • Experience in enterprise CRM operations
  • Experience implementing PM tool governance
  • Exposure to AI-enabled marketing processes
  • PMP (Project Management Professional) preferred

Benefits

  • We offer competitive benefits including health coverage, PTO, 401k, and professional development opportunities.
Cheil India logo

Cheil India

2.9 Glassdoor

Cheil India is one of the country's top 5 advertising agency networks and serves as the regional headquarters for Cheil Worldwide in South-West Asia. Cheil India is one of the fastest-growing communication networks in the region. The agency has myriad capabilities across ATL, Digital, Brand Activation, and Retail Marketing which ensures that they are one of the few agencies to provide clients with truly integrated marketing solutions offering. Cheil India is part of Cheil Worldwide, Korea's leading advertising and marketing network. Headquartered in Seoul, Cheil Worldwide is one of the fastest growing agency networks in the world and is the 11th largest agency group in the world by revenue (Ad Age, 2022). It operates in 45 countries with more than 6500 employees. Cheil and its affiliates including Barbarian, BMB, Cheil Centrade, Cheil PengTai, ColourData, Experience Commerce, Iris, McKinney and One RX have won major international awards including Cannes Lions, CLIOs, Spikes Asia, and others.

Founded in 2003
Gurugram, Haryana, IND
970 employees (316 in marketing)
44% recommend to a friend
49% CEO approval

Traffic Signals

Monthly Visitors
158K
Traffic Source Mix
Search
41.4%
Direct
44.1%
Referral
8.2%
Social
4.4%
Paid
1.8%

Headcount Trend

Current headcount: ~974

Marketing Team

Marketing Team Size
159 (16% of company)
Median Career Experience
7.5 years
Median Tenure
3.6 years

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