Players Club Representative - Players Club

Atlantic City, NJ (Unknown)

Salary Not AvailableEntry LevelFull time

Posted 1 month ago

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Job Summary

Own guest acquisition and loyalty enrollment across the casino floor and Rewards Desk, driving new Hard Rock Rewards signups.

  • Own guest acquisition and loyalty enrollment across the casino floor and Rewards Desk, driving new Hard Rock Rewards signups.
  • Maintain data integrity and secure handling of rewards and credit lines while onboarding VIPs.
  • Support responsible gaming and escalate issues to management as needed.

Job Description

Responsibilities - Under the direction of the marketing operations supervisors, solicits and identifies new gaming customers for the players' card rewards program. - Solicit and identify new gaming customers at the Hard Rock Rewards Desk as well as on the casino floor. Generate new business by signing up qualified guests for Hard Rock Rewards. - Greet and interact with guests in the casino in a courteous and professional manner. - Promote Hard Rock Hotel & Casino by communicating with guests in an enthusiastic, helpful, and friendly manner. - Maintain up-to-date knowledge of the player tracking system, promotions, events, entertainment, and general property information. - Create and issue Hard Rock Rewards cards and promote the program and related promotions. - Maintain the integrity of the database by following precise standards of data entry. - Ensure the protection of customers’ rewards and credit lines. - Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. - Greet buses as needed and ensure that the correct offers, for each specific bus, are properly loaded onto each patron’s Hard Rock Rewards Card. Benefits - Medical, Dental, Vision Prescription, Life, Accident, Pet Legal - 401K with match - Paid Time Off - Holiday Pay - Free Meals, Free Uniforms, Free Parking - Discounts at Hard Rock properties around the globe - All team members are eligible to participate in the discretionary annual bonus program - Training and Leadership development programs - Wellness programs including onsite information and fitness seminars - Team Member Resource Groups - Recognition programs
Hard Rock International logo

Hard Rock International

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. Hard Rock Hotels has been honored with Outstanding Guest Satisfaction and above for four consecutive years among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study and in 2022, the iconic brand was ranked as the number one brand for the second year in a row. HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. We are committed to fostering diversity, equity and inclusion. DE&I aims to address the needs of all team members – including Native Americans, women, LGBTQ+ community, people of color (BIPOC), people with disabilities and military veterans. Diversity: is the celebration of differences and leveraging those difference to produce stellar results. Equity: is a process of seeking fairness through deliberate and intentional actions. Inclusion: is when everyone has the freedom and comfort to express their thoughts, ideas, and opinions in a safe, trusting, and open environment.

Founded in 1971
Fort Lauderdale, Florida, USA
5.1K employees (375 in marketing)

Traffic Signals

Monthly Visitors
3.6M
Monthly Google Ads Budget
$368K
Traffic Source Mix
Search
51.3%
Direct
37.7%
Referral
8.8%
Social
1%
Paid
1.2%

Headcount Trend

Current headcount: ~5.1K

Marketing Team

Marketing Team Size
165 (3% of company)
Median Tenure
6.7 years
Marketing Roles Posted (Last 30 Days)
2

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