Players Club Representative

Santa Fe, NM (Unknown)

Salary Not AvailableIntern/New GradFull time

Posted 3 months ago

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Job Summary

Drive front-line guest services and data entry for a casino Players Club, with a focus on loyalty and direct marketing.

  • Own front-line data entry and initial contact for the Players Club database.
  • Must-have: strong computer skills and experience with SMART System Club Menu.
  • Standout: ability to handle diverse guest requests and drive loyalty initiatives.

Job Description

Responsibilities

  • Serve as initial contact and key data entry clerk for Players Club database information
  • Identify and gather information on valuable guests through observation, analysis, personal contact and service
  • Develop guest loyalty, relationships and direct marketing programs
  • Provide services to response to guest requirements
  • Conduct informal surveys and queries

Requirements

  • Must be at least 21 years of age or older
  • Basic knowledge of departmental policies and procedures
  • Good knowledge of casino layout and Gold Dust Club rules and regulations
  • Ability to handle a variety of customer requests and personalities; Must be people oriented.
  • Good verbal and written communication skills
  • Skill in using computer and program (SMART System Club Menu)
  • Basic math skills
  • High School Diploma or GED
  • Some experience in providing customer service
  • Basic computer experience preferred
  • Good communication skills required