Players Club - Players Club and Promotions Representative at Valley View Casino & Hotel | Valley Center, CA

Valley View Casino & Hotel

Players Club - Players Club and Promotions Representative

Valley Center, CA (Unknown)

Salary Not AvailableEntry LevelFull time

Posted 2 months ago

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Job Summary

Own guest engagement and promotional activation on the casino floor, driving membership, events, and guest data accuracy to deliver high-energy service and measurable guest impact.

Guest & Promotions: Drive engagement with Players Club members, sign-ups, reprints, and on-site promotion execution.
Events & Promotions: Plan and execute tournaments, drawings, and parties with cross-team coordination.
Operations & Compliance: Maintain guest records, cash controls, and on-stage announcements while upholding service standards.

Job Description

All team members are obligated to support and uphold the Valley View Casino’s Standards of Excellence as outlined in the Team Member Guide to Success.
Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service.
Establish new guests with Players Club membership and aid in maintaining and updating guest accounts as needed. Responsible for signing up new players in the Players Club.
At times may be directed to work on the casino floor including but not limited to; making contact with guests to reprint Players Club Cards, printing comps, signing-up new card memberships, promotional events and giveaways.
Promotes the success of the Players Club by explaining this marketing tool to guests, issuing membership cards, and demonstrating the various methods of use.
Record information on new guests and updates computer files as needed.
Evaluate and identify guests for participation with casino floor promotions.
Participates in the preparation and execution of all Promotions and Special Events including tournaments, drawings, and parties.
Work within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.
Responsible for adhering to established cash control policies and procedures.

High school diploma or GED equivalent.
Must possess and demonstrate a positive attitude.
Must possess and demonstrate a willingness to learn and have the ability to follow instructions and directions.
Ability to work within a team-centered work environment.
Must possess excellent communication and organizational skills.
Demonstrated proficiency in Microsoft Word.
Neat penmanship
Ability to speak and understand the English language.
Ability to write routine reports and correspondence.
Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language.

Bi-lingual in English and another language.

Be a member of the winning team at Valley View Casino & Hotel – named one of San Diego's Best Places To Work by the San Diego Business Journal. Valley View is where fun and your future will come together – join our team for a fun and exciting environment with amazing benefits that focus on you, your family and helping you reach your lifetime goals!
amazing benefits that focus on you, your family and helping you reach your lifetime goals!
This position relies on limited experience, instructions, pre-established guidelines, and good judgment to perform the functions of the job.

Valley View Casino & Hotel

Valley View Casino & Hotel, Southern California's premier gaming destination, combines the thrill of San Diego's only Certified Loose slots and all your favorite table games with beautifully appointed rooms, seven delicious restaurants and first-class guest service. The casino features 2000 of the latest slot machines and 26 exciting tables including blackjack, roulette, baccarat, pai gow poker and more, as well as a complete non-smoking casino in addition to the main casino floor. Delicious dining options include the award-winning lobster buffet, Black&Blue steakhouse and lounge, BLD's café, Scoops gelato shop, Sweets pastry shop, Stix Asian noodle bar and Snax 24-hour snack shop. With three bars and live entertainment nightly, there's always something fun going on at Valley View. The casino hotel features Luxury Suites and Deluxe Rooms all featuring breathtaking views and complimentary poolside breakfast. To enjoy the casino, hotel and restaurant guests must be 21 or older.

Founded in 2001

Valley Center, California, USA

357 employees (38 in marketing)

www.valleyviewcasino.com