Responsibilities

• Lead, coach, and develop the Phil Long Account Services team.
• Manage team workloads, priorities, hiring, onboarding, and performance.
• Lead team meetings and promote collaboration, accountability, and continuous improvement.
• Provide training on agency processes, compliance, workflows, and budget management.
• Foster a culture of accountability, consistency, and continuous process improvement across the Account Services team.
• Build trusted relationships with General Managers, dealership leadership, and executive stakeholders.
• Lead strategic client meetings and quarterly planning sessions.
• Anticipate client needs and proactively recommend marketing strategies that support business objectives.
• Work with the Senior Director of Account Services to resolve escalated client concerns quickly while maintaining exceptional client satisfaction.
• Communicate regularly with the Senior Director of Account Services regarding significant client developments and opportunities.

Requirements

• Bachelor's degree in Marketing, Advertising, Communications, Business, or related field preferred.
• 5+ years of advertising, marketing, or agency account management experience.
• Leadership or people management experience required.
• Automotive marketing experience preferred.
• Strong understanding of integrated marketing, budgeting, project management, and client relationship management.
• Excellent communication, presentation, leadership, and organizational skills.