Performance Marketing Manager

San Francisco, CA (Hybrid)

$116K/yr – $130K/yrMid Level4+ years expFull time

Posted 1 month ago

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Job Summary

Own and optimize paid channels with a cross-functional launch cadence, focusing on pipeline impact and measurement across social, display, and emerging formats.

  • Growth ownership: strategy, budget tradeoffs, and ROI-driven experiments that move pipeline, not just clicks.
  • Cross-functional partnerships: lift creative and landing experiences with Lifecycle, Content, Creative, Design, and RevOps for better lead quality and conversion.

Job Description

Responsibilities

  • Own end-to-end performance marketing strategy and execution across paid social, paid display, and emerging channels (ChatGPT, etc.), including planning, launch, optimization, and measurement.
  • Manage budgets and forecasting; allocate spend based on ROI/CAC targets and pipeline goals, and communicate tradeoffs clearly.
  • Build and maintain a testing roadmap across ads, audiences, offers, landing pages, and funnel steps; run structured experiments and document learnings.
  • Partner with Lifecycle/Email, Content, Creative, and Design to develop high-performing creative and landing page experiences.
  • Partner with Sales/RevOps to align on lead quality definitions, routing, and pipeline attribution; improve conversion rates from lead → opportunity.
  • Own channel-level reporting and performance narratives; create dashboards and weekly updates for stakeholders.
  • Improve tracking and measurement (pixels, UTMs, conversion events), partnering with Data/Analytics and Engineering as needed.

Requirements

  • 4–7 years of performance marketing experience, with hands-on ownership of paid acquisition and measurable growth impact.
  • Strong analytical skills: comfortable with channel metrics (CAC, ROI, LTV, conversion rates), cohort thinking, and interpreting incrementality where possible.
  • Experience managing meaningful budgets and optimizing toward business outcomes (pipeline and revenue), not just clicks.
  • Excellent experimentation discipline: hypothesis-driven tests, sound measurement, and ability to translate results into next actions.
  • Familiarity with modern ad platforms and tools (e.g., Google Ads, LinkedIn/Meta ads managers) and analytics tooling (e.g., GA4, Looker/Tableau, Amplitude/Mixpanel) plus attribution basics.
  • Strong communication and stakeholder management; can align cross-functionally and move work forward in ambiguous environments.

Preferred

  • Bonus: B2B SaaS demand gen experience, landing page/CRO experience, and/or experience partnering on MMM or incrementality testing.

Benefits

  • Competitive salary
  • Equity (we are post-series D & backed by some of the best VCs in the US)
  • Private health insurance, including plan options at no cost to employees
  • Paid parental leave
  • Flexible time off policy
  • Flexibility to work from home Monday and Friday, unless posted as a fully remote role
  • Mental health support with Workplace Options
  • Family planning support with Maven
  • $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
  • Wellness Days - Fronteers get an additional day off on months with no holidays
  • Winter Break - Our offices are closed from Christmas to New Year’s Day!
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Front

Front is the AI-powered customer service platform that helps companies deliver smarter, safer automation without sacrificing quality. We put humans in control of AI to ensure every customer interaction is handled by the best resource, whether that’s AI, a human agent, or both.More than 9,000 companies, including Uber Freight, Navan, and Stripe, trust Front to scale exceptional service, streamline team collaboration, and gain insights that improve customer experience every day.

Founded in 2013
San Francisco, California, USA
519 employees (57 in marketing)