Patient Growth Specialist - Bilingual at CVS Health | Phoenix, AZ | $18/hr – $35/hr

CVS Health

Patient Growth Specialist - Bilingual

Phoenix, AZ (On-site)

$18/hr – $35/hrMid Level2+ years expFull time

Posted 2 months ago

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Job Summary

Own the front line of Medicare lead generation and patient onboarding, coordinating field events, multi-channel outreach, and CRM-backed follow-through to turn community connections into a steady patient pipeline.

Sales & Lead Generation: drive local events and multi-channel lead capture to feed the pipeline.
Relationship Management: ensure seamless clinic handoffs and ongoing prospect engagement to build trust.
Collaboration & Execution: align with CRMs, Outreach leadership, and IA partnerships to optimize lead strategies.

Job Description

Sales & Lead Generation: Generate high-quality leads by executing community events and conducting localized outreach within the Medicare senior community.
Sales & Lead Generation: Identify and convert leads through cold calling, digital channels, and referrals from the broader outreach team.
Sales & Lead Generation: Persistently engage prospective patients via email, phone, and face-to-face networking to build a robust sales pipeline.
Sales & Lead Generation: Stay current on service updates, marketing initiatives, and organizational workstreams through active participation in team briefings.
Sales & Lead Generation: Partner with Community Relationship Managers (CRMs) and Outreach leadership to align on lead generation strategies and Insurance Agent (IA) partnerships.

Relationship Management: Meticulously document all customer interactions and sales activities within the CRM and internal business systems.
Relationship Management: Serve as the primary liaison between clinical teams and new patients to ensure a seamless transition into our care.
Relationship Management: Address and resolve prospect concerns or complaints with empathy, ensuring a positive first impression of Oak Street Health.
Relationship Management: Maintain consistent touchpoints with prospects to foster trust and long-term community presence.

2+ years in Sales or Healthcare environments.
Must be fluent in English and Spanish languages to connect with our local patient population.
Proven ability to cold call, manage digital lead channels, and influence key stakeholders.
Exceptional verbal and written communication skills with a professional phone presence.
Skilled at navigating external barriers and managing multiple priorities in a fast-paced environment.
Must have a valid driver’s license and reliable transportation. Note: This role is 60% field-based and 40% clinic-based.
Flexibility to work weekends for community events and patient engagement.
US work authorization

Strong computer skills, including basic knowledge of Microsoft and/or Google Suite
Experience with Customer Relationship Management (CRM) and/or Electronic Medical Record (EMR) software is a plus.

Great benefits for great people
comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

CVS Health

3.2 Glassdoor

CVS Health is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by simplifying health care one person, one family and one community at a time. Follow @CVSHealth on social media.

Founded in 1963

Woonsocket, Rhode Island, USA

132K employees (1,798 in marketing)

CVSHealth.com

45% recommend to a friend

55% CEO approval