Responsibilities

• Support the planning and implementation of patient-facing digital tools, including website chatbot functionality and self-scheduling platforms
• Monitor and respond to patient feedback channels (Google reviews, internal mailboxes) to identify trends and improvement opportunities
• Collect, analyze, and report on patient experience and marketing data (service utilization, patient volume, performance metrics)
• Assist in building reports and dashboards to support marketing strategies and engagement initiatives
• Manage and maintain the organization’s SharePoint page, ensuring content is current and accessible
• Support email marketing campaigns (content creation, formatting, deployment, and performance tracking)
• Collaborate with the Marketing team to create social media graphics, captions, and publish content
• Monitor and engage with social media audiences (comments, DMs, partner engagement)
• Coordinate patient and staff interviews, including scheduling and on-site support
• Translate qualitative and quantitative insights into compelling stories for digital and print platforms

Requirements

• Current undergraduate or graduate student in Marketing, Communications, Public Health, UX, Data Analytics, or related field
• Coursework or experience in digital marketing, data analysis, or design preferred
• Familiarity with Excel, SharePoint, email platforms, and reporting tools is a plus
• Foundational understanding of UX or human-centered design
• Interest in data analytics and reporting
• Strong written and verbal communication skills
• Bilingual (Spanish or other languages) is a plus
• Experience with SharePoint or similar CMS (preferred)
• Experience with Adobe Creative Suite (Photoshop, Illustrator) and Canva
• Familiarity with social media and digital engagement strategies

Preferred

• Experience with Adobe Creative Suite (Photoshop, Illustrator) and Canva
• Familiarity with social media and digital engagement strategies
• Foundational understanding of UX or human-centered design

Benefits

• Benefits : Tapestry 360 Health offers a comprehensive benefits package including health insurance, dental insurance, retirement savings plans, paid time off, continuing education support and eligibility for the Public Service Loan Forgiveness (PSLF) program. Pay Transparency: The salary range for this position is $20.00 per hour. Actual compensation will be determined based on factors including, but not limited to, relevant experience, qualifications, internal equity, and organizational needs.