Responsibilities

• The Patient Communications Specialist is responsible for supporting the development, production and maintenance of a region-wide patient communications strategy.
• Patient communications is defined as content that positively influences how patients and visitors experience our care and facilities but has no clinical impact on patient care.
• This role focuses on ensuring that patient communications are patient-friendly and brand-consistent.
• Reporting to the Manager of Brand Experience and working as part of the Brand Experience team, this role supports specific patient communications-related initiatives, collaborating with stakeholders across the organization to implement and maintain a seamless patient and visitor experience.

Requirements

• A minimum of 3 years experience in patient communications, health care marketing or consumer communications is required.
• Bachelor's Degree marketing, communications, public relations or journalism is required.
• Demonstrated excellence in project management and execution.
• Strong written and verbal communication skills, with the ability to tailor messaging to written, web and digital communication channels.
• Strong organizational and time management skills.
• Ability to work independently and as a team.
• Ability to make sound judgements and problem solve effectively.

Preferred

• Experience with electronic medical records systems (i.e., Epic), content management systems and digital technologies (e.g., mobile applications) is preferred.
• Experience in using voice of customer feedback to improve communications is preferred.

Benefits

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available