Responsibilities

• Manage day-to-day community engagement by monitoring and responding to comments, direct messages, and mentions across social platforms, escalating sensitive issues and sharing audience insights with internal teams.
• Support social performance tracking by pulling weekly and monthly reports, monitoring key metrics, maintaining tagging accuracy, and surfacing trends, anomalies, and insights.
• Monitor social and cultural trends across platforms to identify relevant opportunities and contribute examples to the team’s inspiration and trend tracking resources.
• Assist with content publishing by scheduling approved posts in Sprout, ensuring captions, visuals, links, and tags are accurate and aligned with brand standards.

Requirements

• Experience managing or supporting brand social media accounts
• Comfort working in Sprout Social or similar publishing and reporting tools
• Strong attention to detail and follow-through
• Clear written communication and good judgment around tone and escalation
• Ability to work independently while staying aligned with brand guidelines
• Interest in social trends, performance data, and how content connects to business outcomes

Benefits

Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.