Responsibilities

• Oversee all emails in the Digital Copy inbox and organize emails appropriately.
• Implement franchisee copy update requests on individual property pages by writing and/or editing the copy to adhere to brand standards.
• Respond to franchisee change requests in the Digital Copy inbox and ensure questions are forwarded to appropriate teams.
• Become familiar with internal systems, including Adobe Experience Manager (AEM) and Smartsheet.
• Use a content management system (AEM) to implement a high volume of copy/editorial updates.
• Create Smartsheet tickets for new openings on the property openings calendar.
• When time allows, build new property pages in our content management system (AEM), including copy and images.
• When time allows, assist with writing copy for new property openings.
• When time allows, assist with the translation workflow, sending new property copy and updates for translation into other languages each week and pushing the pages live.
• Other duties/projects as assigned

Requirements

• Bachelor's Degree
• 1-3 years of professional experience
• Understanding of digital copywriting/editing principles
• Experience with copywriting/editing, including an exceptional fluency with grammar, spelling, and punctuation
• Proficient in Microsoft Office Suite (Excel, Word, Powerpoint, Outlook) and Google Suite (Docs, Sheets)
• Excellent organizational, time management, planning, and project management skills
• Exceptional copywriting, editing, and communication (verbal and written) skills
• Attention to detail and an eye for accuracy
• Able to meet tight deadlines and prioritize workload in a fast-paced environment with several competing projects
• Excellent follow-up skills and effective tracking of personal responsibilities

Nice to Have

• Preferred experience: content management systems such as Adobe Experience Manager (AEM), Smartsheet, and Slack

Benefits

• medical, prescription, dental, vision, AD&D, and life insurance offerings
• short-term disability
• a 401K plan (all benefits are based on eligibility)