Responsibilities

• Strategic Business Line Oversight
• CX & M&A Partnership: Serve as the primary GTM lead for the CX and M&A organizations, supporting the CX team and M&A personnel and managing specialized GTM requirements for active acquisition lines
• Margin & Revenue Management: Drive margin optimization and revenue recovery initiatives, consistently targeting and exceeding parcel margin goals
• Network Optimization: Conduct deep-dive network analytics to optimize node selection and carrier service groupings (economy, standard, expedited, international etc); drive simulation enhancements targeted specifically around CX and M&A needs.
• Team Management: Lead and mentor a team of 2 to 3 Senior Analysts, managing their professional development and daily throughput across their respective books of business.
• Operational Rhythm: Facilitate and enhance the prioritization and measurement of internal KPI's, success metrics for clients, and deal throughput.
• Process Standardization: Establish and refine business processes to ensure the timely delivery of simulations and pricing models, transitioning the team from ticket-based workflows to a structured business-line management approach.
• Simulation & Tool Building: Oversee the development and enhancement of proprietary GTM tools, including Stord1Parcel.ai and the integration of AI (Gemini/Claude) for automated rate card building and cost/margin analysis designed for and supporting CX and M&A.
• Implementation Handover: Formalize the handoff process from GTM to Parcel Experience, Implementations and Parcel Systems to insure seamless integration for existing clients and acquired accounts.
• Rate Card Creation: Direct the creation and maintenance of complex rate structures and cards, ensuring accuracy and margin optimization to achieve GTM margin goals
• Costing Accuracy: Maintain rigorous oversight of parcel costing basis, cross-referencing carrier RFPs and weighted average buy costs

Requirements

• Operational Experience and experience managing logistics costs and revenues
• Supply Chain Modeling with specific expertise in small parcel and direct to consumer shipping
• Domestic and International Parcel shipping
• Creation and implementation of Programs, SOPs and tools
• Expertise in network modeling and costing with small parcel
• Project and Program Management
• Proven ability to manage a high performing team of analysts
• High degree of ownership
• 5+ years in Parcel Logistics, Supply Chain Engineering, or GTM Strategy.
• Proven experience managing analytical teams in a high-growth environment.
• Proficiency in advanced parcel simulation modeling and data visualization tools.
• Ability to manage complex M&A migrations and cross-functional business lines.
• Excellent communicator with ability to articulate complex strategies internally and externally and has previous experience and skill working with clients. (Prefered in the direct to consumer space)
• Proven experience in parcel management, including a comprehensive understanding of fulfillment center operations, international shipping, and industry best practices.
• Deep small parcel knowledge understanding alll details of carriers and all parcel shipment methods (experience creating and managing costing and pricing mdoels)
• Proficiency in domestic and international shipping processes and regulations
• Knowledge and hands-on experience in managing outbound operations within the parcel industry.
• Experience with MS Excel and Visual Basic for data analysis, reporting, and decision-making purposes.
• Experience with data reporting tools (DOMO/Tableau)
• Exceptional communication skills, both written and verbal, to facilitate collaboration and convey complex ideas clearly.

Preferred

• Prefered in the direct to consumer space