Point Success Media

Paid Media Account Manager

USA (On-site)

$84K/yr - $109K/yr (Est.)Mid Level1+ years expFull time

Posted 3 months ago

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Job Summary

Manage franchise client relationships and campaign performance, with escalation and cross-team collaboration to optimize outcomes.

  • Own client relationships and ongoing communication to align goals and measure success.
  • Must-have: 1+ year agency, client-facing experience with data reporting and strategy.
  • Standout: Experience optimizing Google Ads and Meta Ads across multiple campaigns.

Job Description

Responsibilities
  • Client relationships: Exemplary client management relationships with franchise clients, building rapport and trust through regular and proactive communication.
  • Escalation: Immediately escalate client satisfaction concerns to Strategists/Supervisors to ensure timely resolution.
  • Performance analysis & optimization: Develop a deep understanding of client goals and work to meet/exceed them through thoughtful strategies and execution. Regularly review performance metrics and communicate insights.
  • Collaboration: Coordinate effectively with Account Associates for seamless campaign optimization and execution.
  • Knowledge sharing: Share knowledge, learnings, and best practices with teammates to foster collective growth and improve service quality.
  • Attention to detail: Work effectively and efficiently across a high volume of accounts, maintaining accuracy and quality.
  • Strategy planning: Assist with strategy planning for larger accounts, with direction from Strategists and Supervisors, identifying opportunities for growth and improvement.
Requirements
  • 1+ years of client-facing experience in an agency setting, including experience reporting on client data, driving strategy, and other forms of regular communication directly with clients.
  • 1-2 years of in-platform Google Ads and Meta Ads optimization experience.
  • Demonstrated ability to manage multiple lead generation campaigns and meet performance goals independently.
Nice_to_have
  • Client-Focused: Dedicated to building strong client relationships and ensuring satisfaction.
  • Communicator: Excellent verbal and written communication skills for client interactions.
  • Detail-Oriented: Ability to manage a high volume of accounts with precision.
  • Collaborative: Works effectively with internal teams to achieve client goals.
  • Problem Solver: Proactive in identifying and escalating potential issues.
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