Responsibilities

• Serve as the dedicated point of contact for an assigned book of franchise and small business clients
• Lead monthly performance review calls, presenting dashboard results and summarizing the previous 30 days of paid media activity across Google and Meta
• Translate campaign data and analytics into clear, client-friendly insights, recommendations, and action items
• Collaborate with internal strategists and media buyers to ensure campaign performance aligns with client goals
• Proactively identify opportunities for account growth, budget optimization, and service expansion
• Communicate platform updates, industry trends, and strategic recommendations relevant to each client's business
• Monitor account health and address performance concerns before they escalate
• Maintain detailed records of client communications, action items, and account notes

Requirements

• 2+ years of experience in digital marketing, preferably within an agency environment
• Demonstrated knowledge of Google Ads and Meta Ads, including the ability to interpret campaign performance and communicate findings to non-technical audiences
• Proven experience managing client relationships and leading structured presentations or calls
• Excellent verbal and written communication skills with a professional and personable approach
• Strong organizational skills with the ability to manage multiple accounts and competing priorities simultaneously
• Self-motivated with the ability to work independently in a fast-paced, evolving environment
• Prior experience working with franchise organizations or local/small business clients is strongly preferred

Preferred

• Google Ads or Meta Blueprint certification
• Proficiency with reporting and analytics platforms such as AgencyAnalytics, Looker Studio, or Google Analytics 4
• Experience managing a high-volume client portfolio in an agency setting