Responsibilities

• Handle a large volume of outbound calls placed via automated technology
• Share the stories of our clients’ offerings and opportunities
• Listen to objections and handle them effectively, persuasively, and with professional courtesy
• Generate qualified leads and pass them on to our clients
• Accurately submit details of every interaction in the call center system

Requirements

• Previous professional experience handling phone-based interactions. Previous call center experience is preferred.
• Exceptional interpersonal skills
• Excellent verbal communication & listening skills
• Attention to detail and accuracy
• Professionalism
• Ability to handle high-pressure situations, multi-task and meet aggressive deadlines
• Interpret customer needs and match those needs with related products and services
• High speed internet and a quiet workspace
• This position can be hired for remote employment in certain locations (Arizona, Florida, Georgia, Nevada, New Hampshire, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Vermont, Virginia, Wisconsin).
• The expected annual base salary for this position is $31,200 – $33,280 (subject to state and local wage requirements).
• Annual salary is paid on an hourly basis with the expectation that the role is full-time, 40 hours a week.

Benefits

• Medical, Dental, and Vision coverage
• 401(k) with a company match up to 9%, including a Safe Harbor contribution
• Flexible Spending Account (FSA) and commuter benefit programs
• Generous paid time off
• Volunteer Day
• Paid parental leave
• Hybrid working options