Operations Support Specialist

Louisville, KY (On-site)

$45K/yr – $48K/yrFull time

Posted 3 months ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Description

Location: Louisville, KY (Full Time, In-Office Only)
Department: Operations / Production
Reports To: Production Manager
Position Overview
We are seeking a highly organized and detail-oriented Operations Support Specialist to assist with day-to-day tasks across the operations team. This is a support-focused role designed to help keep projects moving by handling time-consuming, repetitive, and detail-driven work.
This position is ideal for someone who enjoys staying organized, working behind the scenes, and jumping in wherever help is needed. The role will support multiple areas of the team and may shift priorities daily based on workload.
Operations Support Specialist Key Responsibilities
Quality Assurance & Task Support
  • Perform basic quality checks on marketing materials before release
  • Validate key details such as:
    • Phone numbers
    • URLs / QR codes
    • General accuracy of content and formatting
  • Follow simple checklists to ensure consistency and accuracy
Operational & Administrative Support
  • Assist with repetitive, time-consuming, and detail-oriented tasks across the team
  • Support data entry, data cleanup, and general task execution
  • Help maintain organization across projects and internal systems
  • Step in to assist team members during high-volume periods or tight deadlines
Campaign & Workflow Support
  • Help track and update project statuses in tools like Asana
  • Assist with basic campaign setup tasks and preparation
  • Ensure tasks are moving through the workflow and flag delays when needed
  • Gather missing information and follow up with internal teams
Systems & Data Support
  • Assist with uploading lists and updating basic information in tools such as:
    • Pipedrive
    • Mailjet
    • Asana
  • Perform routine data checks to ensure accuracy and completeness
  • Identify issues or inconsistencies and escalate when needed
Required
Operations Support Specialist Qualifications
  • Experience in an administrative, operations, or support role
  • Strong attention to detail and ability to complete repetitive tasks accurately
  • Highly organized with the ability to manage multiple tasks at once
  • Comfortable working in a fast-paced, deadline-driven environment
  • Positive attitude and willingness to support wherever needed
Preferred
  • Experience with project management tools or CRM systems
  • Exposure to marketing, campaigns, or data-related tasks
  • Experience following checklists or structured processes
Benefits
  • Competitive salary, commensurate with experience.
  • Comprehensive health coverage, including dental, vision, and life insurance.
  • 401(k) retirement savings plan.
  • Generous paid time off.
J&L Marketing, Inc. logo

J&L Marketing, Inc.

J&L Marketing provides a complete range of digital and multi-channel direct marketing solutions for industries such as automotive, agriculture, home services, political candidates, insurance, food and beverage and more.7,000+ Enterprises, Agencies, Manufacturers and Consumer Brands Trust J&L Marketing to increase traffic, leads and conversions because of our success with:1. Deep Data - allowing our clients to improve on what works and eliminate what doesn't.2. Marketing Strategies that produce instant traffic, amazing conversions and set the stage for an elite customer experience.3. Campaign Management provides superior support and reporting transparency. Our continued innovation, the development of comprehensive programs from start to finish, and the optimization of individual campaigns, give our clients a solutions that allow their marketing communications to become more efficient and profitable.J&L Marketing is guided by 5 Core Values:Innovation: We are driven to discover and develop ideas to create radical new value.Passion: We exhibit a strong dedication to, and enthusiasm for our work, company and customers.Can-Do-Attitude: We embrace challenges with enthusiasm and a yes mentality.Deliver Results: We honor commitments and exceed expectations.Honesty & Integrity: We do the right thing because it is who and what we are as individuals and as a company.

Founded in 1991
Louisville, Kentucky, USA
157 employees (58 in marketing)