Responsibilities

• Design and manage the operational infrastructure for a global influencer program spanning multiple content types, markets, and campaign types
• Partner with web systems team to manage front-end, creator facing authenticated portal as well as back-end systems
• Build scalable workflows in our CRM system for influencer sourcing, contracting, onboarding, activation, and reporting — reducing manual lift while increasing output
• Define and maintain program standards, SLAs, and intake processes across internal stakeholders and external partners
• Partner with legal, finance, and other internal and external partners to streamline contracting and payment operations globally
• Develop and maintain a suite of global playbooks covering influencer program application management, relationship tiering, campaign briefing, content guidelines, and performance benchmarking
• Localize frameworks for regional teams while preserving global consistency in brand standards and measurement methodology
• Establish best practices for new program verticals (e.g., live events, product launches, always-on ambassador programs) and codify learnings into repeatable resources
• Train and enable cross-functional partners and regional teams on playbook adoption
• Lead the buildout of a centralized influencer CRM and creator-facing portal — defining data architecture, contact management standards, tagging taxonomy, and relationship history tracking

Requirements

• 8-10 years of experience in influencer marketing, creator partnerships, or a closely related field, with at least 2 years in a role focused on operations, program management, or marketing technology
• Exceptional project management skills — highly organized, detail-oriented, and able to manage multiple workstreams simultaneously in a rapidly changing environment
• Demonstrated experience building or significantly improving influencer marketing infrastructure — playbooks, workflows, CRM systems, or reporting tools
• Comfort operating across global markets and working with regional teams to adapt centralized frameworks
• Strong analytical skills; able to work fluently with data to drive decisions and communicate program performance to leadership
• Clear, concise communicator who can translate complex operational concepts for both technical and non-technical audiences
• A bias toward building: you'd rather create a system than patch a problem
• Experience in gaming, entertainment, or consumer tech — particularly with creator ecosystems tied to UGC or live platforms
• Familiarity with influencer contract structures, FTC guidelines, and international compliance considerations
• Background in or exposure to marketing analytics, business intelligence tools, or data pipeline basics

Benefits

• All full-time employees are also eligible for equity compensation and for benefits as described on this page.