Responsibilities

• Agency operations: capacity planning, client onboarding, reporting cadences, project/PM systems, and the operating rhythm that lets a small senior team deliver consistently across both media and lifecycle
• A lifecycle book of business — as the accountable owner: you\'re the client lead and the project manager on these retention accounts (Klaviyo). You own the relationship and the outcome, while managing a team doing execution.
• Client relationship + delivery management: keeping these accounts successful — managing the client relationship so it stays strong, and managing the work (scope, timelines, quality, the people executing) so it ships on time and lands. This is project-management muscle as much as marketing muscle.
• Systems that fit how we actually work: define/improve systems that are realistic and supportive
• AI woven into the work: you actively integrate AI tools into both ops and lifecycle — reporting, QA, segmentation, content drafting, workflow automation — as the leverage that lets a lean senior team do the work of a bigger one. This is how "AI-enabled, human-led" actually shows up day to day, and you help set the standard for it across the team.

Requirements

• Lifecycle-experienced AND ops-minded — both, for real. You\'ve personally run lifecycle/retention (not just managed someone who did), AND you\'ve built or significantly improved operating systems — onboarding, capacity planning, reporting, QBRs.
• An ops-first temperament. You guard systems time. Client chaos is something you manage and contain, not something you let quietly consume your week. You can tell a client "that waits until Thursday" without flinching.
• An owner, not just an operator-within-systems. You take real ownership of how things run — refining, tightening, and improving process rather than just executing inside someone else\'s untouched. (We have a foundation; you make it better and keep it running.)
• A trusted client lead and a strong project manager. Clients believe their account is genuinely handled when it\'s yours, and you keep delivery on track — scope, timelines, quality, and the people doing the work — without things slipping through cracks. You\'re comfortable directing executors rather than doing every task yourself.
• An active AI integrator. You don\'t just "use AI" — you\'ve built it into how you actually work, with specific examples of tools and workflows where it saved real time or raised quality, and a clear-eyed view of where it doesn\'t help. You treat AI as leverage, not novelty.
• Looking for a home. You want depth and longevity with a high-quality team — not a title to collect on the way to somewhere else.
• Comfortable part-time. This is genuinely part-time and you want it that way; you do excellent focused work in fewer hours and protect your boundaries.
• Agency or growth-startup operations experience
• Health, wellness, DTC , or family-brand exposure

How to apply

• How to apply Email support@scalefuture.com with subject "Ops Lead — [Your Name]" and include:
• - Your LinkedIn profile
• - A few sentences on why a part-time, long-term ops role at a small agency is what you actually want right now
• - One operating system you built or significantly rebuilt — what was broken, what you changed, and how you knew it worked
• - One lifecycle/retention result you personally drove — the account, what you ran, the number that moved