Responsibilities

• Persuade potential clients to visit Westgate Resorts by helping them maximize their savings on Orlando-area theme parks and attractions.
• Engage with guests and clients throughout the auditing process and pre-qualify candidates for resort tours. When guests do not qualify, effectively pivot to ticket sales and/or resort room bookings.
• Provide 5-star customer service to guests and clients to increase resort tour sign-ups, ticket sales, and resort room bookings while representing Westgate Resorts to the highest standard.
• Utilize a consultative sales approach when offering discounted attraction tickets and resort room bookings to enhance the guest experience while maximizing personal commissions.
• Open and close POS ticket sales terminals and accurately balance cash and credit card transactions at the end of each shift.
• Maintain a professional appearance and work environment at all times, including keeping your workstation clean, organized, and clutter-free.
• Stay up to date on ticket prices, resort offerings, and special promotions used as incentives to encourage guests to visit Westgate Resorts.
• Be available for opportunities to work and travel to off-site events, pop-up locations, and conventions with little to no advance notice, within a reasonable distance and based on business needs, experience, and/or performance. Additional details regarding commissions, travel expenses, and other event-related matters will be discussed when these opportunities are scheduled.

Requirements

• An outgoing, confident, and assertive personality.
• Reliable transportation.
• The ability to handle cash and tickets accurately and securely.
• Enjoyment of working with tourists and vacationing guests.
• A positive, self-motivated attitude and the ability to work effectively in a team environment.
• Excellent face-to-face customer service and communication skills.
• The ability to overcome objections and confidently communicate the value of Westgate Resorts' offerings.
• A flexible work schedule, including mornings, evenings, weekends, and holidays.
• A genuine passion for helping clients find great deals and improving their overall vacation experience.
• The ability to stand for extended periods of time, as required.

Benefits

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave