Online Brand Ambassador at Acosta | St. Louis, MO | $55K/yr – $65K/yr

Acosta

Online Brand Ambassador

St. Louis, MO (Hybrid)

$55K/yr – $65K/yrEntry LevelFull time

Posted 7 weeks ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own VOC listening and customer feedback loop to drive CX and brand credibility across product reviews and Q&A, partnering with leadership to ensure consistent program standards.

VOC Insights: collect and synthesize customer feedback into actionable signals for product, brand, and service teams.
Brand & CX Execution: respond on-brand and timely to product reviews and Q&A to protect credibility.
Cross-functional Collaboration: work with a remote leadership team to codify standards and translate insights into business actions.

Job Description

Responsibilities

monitoring and engaging with customer feedback
collecting and synthesising Voice of Customer (VOC) insights
supporting brand credibility through timely, accurate, and on-brand responses to product reviews and Q&A
working as part of a remote team, partnering closely with leadership to ensure consistent execution of program standards and contributes to actionable insights that enhance the customer experience and support business objectives

Acosta

Acosta brings simplicity to retail sales. We act as a catalyst to boldly connect brands, retailers and consumers, fueling growth and building long-term value throughout North America and Europe.We are deeply embedded in every corner of the retail industry, strengthening the local, regional and national relationships between brands and retailers. Our team of experts uses deep industry insight, cutting-edge analytics and integrated partnerships to help our clients move ahead with confidence.

Founded in 1927

Jacksonville, Florida, USA

13K employees (3,659 in marketing)

www.acosta.com