Responsibilities

• provide customer service in a call center environment by responding to inbound phone calls.
• interact with customers to communicate information about all aspects of the Driver License Division in response to questions from the public.
• assist with questions which will range from very basic to very complex, including information about products and services the division provides.
• have extensive knowledge and understanding of the agency database and exercise judgment while applying a comprehensive knowledge of pertinent rules, regulations, policies, and procedures.
• handle customer complaints and offer suitable solutions.
• provide the public and others with information and assistance to complete forms and applications.

Requirements

• customer service
• handling confidential and sensitive information
• speaking clearly, concisely and effectively
• listening to, and understanding, information and ideas as presented verbally
• finding and gathering information or data
• multi-tasking while maintaining a high level of accuracy
• assisting people in a manner which shows sensitivity, tact, and professionalism
• This position is hybrid; two in-office days per week will be required.

Preferred

• customer service
• handling confidential and sensitive information
• speaking clearly, concisely and effectively
• listening to, and understanding, information and ideas as presented verbally
• finding and gathering information or data
• multi-tasking while maintaining a high level of accuracy
• assisting people in a manner which shows sensitivity, tact, and professionalism

Benefits

• Affordable premiums for health, dental, vision benefits that begin on your first day of employment.
• Employees enjoy 11 paid holidays while also accruing sick and annual (vacation) leave.
• Our divisions offer the work life balance, opportunities for growth and the upward mobility you\'ve been searching for!