Directs and delivers content and creative services for the Child Support Division, aligning editorial standards and multi-channel outreach.

• Provides direction, guidance, and assistance to staff responsible for key functions of section responsibilities, business processes, and external outreach activities for employees who speak publicly about CSD operations and services.
• Directs, plans, and organizes all section activities, including recruiting, hiring, and staffing; develops management objectives, performance standards, and staff goals; and supervises creative media designers and the information specialist through coaching, standards setting, and performance review.
• Performs advanced, senior-level technical writing work coordinating the composition, organization, and editing of information for varied audience types.
• Preserves and oversees the Division’s editorial standards ensuring accessibility, readability, design, and quality across print and digital materials.
• Recommends messaging strategy and communication plans with stakeholders to meet governance-approved outcomes.
• Use of clear and compelling communication in writing and oral formats (e.g., video scripts, brochures, social media, press releases).
• Oversees creation and review of plain language publications, videos, flyers, infographics, SharePoint pages, and website updates.
• Leads content intake, prioritization, project planning, and workflow design with defined approval checkpoints.
• Oversees project execution and quality assurance, conducting post mortems to improve workflows and templates.
• Maintains brand alignment and message discipline per agency standards.

Must-have: Five years of full-time experience in communications or writing with strong editing and formatting skills.

Standout: Experience leading a cross-functional content team in a governance-driven environment with AI/tech tool usage.

• Oversees risk assessment and escalation for sensitive topics before responses.
• Maintains knowledge to perform essential job functions and complies with policies and ethics.
• Attends work regularly and can travel up to 15% as needed.
• Requires in-person work at a designated OAG location and ability to relocate 30 lbs and lift up to 30 lbs.

• Benefits include excellent state benefits and opportunities to impact Texans’ lives.