Responsibilities

• Own social creative operations for global teams, providing a clear source of truth with documentation, timelines, briefs, trackers, workbacks, and reporting.
• Own the intake, triage, prioritization, and briefing process for all social creative requests, ensuring scoping, actionability, and alignment before execution.
• Manage end-to-end social creative lifecycle from concepting to final delivery, tracking milestones and mitigating scope and schedule risks.
• Build and maintain project timelines and workbacks across creators, editors, production partners, agencies, and regional stakeholders.
• Lead creative review and approvals, managing feedback cycles and efficient sign-offs without derailing production.
• Act as the primary cross-functional coordinator across Social Strategy, Creative, IMC, ICC, Production, and Global Social teams to align priorities, timelines, dependencies, and launches.
• Build and continuously improve social creative operations processes, governance, workflows, and regional consistency.
• Own the operating rhythm for social creative meetings, capturing decisions and next steps with accountability and follow-through.
• Support global product launches by coordinating social deliverables, timelines, dependencies, and risks across stakeholders.
• Partner with leadership to operationalize global social playbooks and surface risks, dependencies, and recommendations for decision-making.

Requirements

• Bachelor's degree in marketing, Communications, Business, Project Management, or related field.
• 5+ years in creative operations, project management, marketing operations, social media operations, or related disciplines.
• Experience managing complex creative workflows from intake through delivery in fast-paced environments.
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Proven ability to build and maintain detailed project plans, workbacks, trackers, and operational processes.
• Experience partnering cross-functionally with creative, marketing, production, and business stakeholders.
• Excellent communication, facilitation, and stakeholder management skills.
• Strong attention to detail and proactive problem-solving for operational challenges.
• Familiarity with social media marketing strategy, content formats, and campaign timelines.
• Experience coordinating global multi-market workflows is a plus.

Preferred

• Experience managing global or multi-market workflows a plus
• Demonstrated ability to improve processes and scale operations in a high-growth environment.

Benefits

• The Company offers comprehensive benefits including medical, dental, vision, FSA/HSA with company contributions, 401(k) with match, employee stock purchase program, life insurance, disability coverage, generous paid time off, holidays, parental leave, identity theft protection, pet insurance, legal plan, back-up care days, product discounts, and referral bonuses.