Responsibilities

• Execute Empire's 90-day community partner outreach plan
• Draft, personalize, and send outreach communications using Empire's brand voice
• Coordinate and staff signature creative activations
• Maintain a shared tracker across all community marketing workstreams (partner outreach, activations, camp outreach, referrals) and report progress against milestones.
• Capture photos, video, and family stories from activations and events for social media and future marketing use.
• Serve as the first point of contact for players and families by phone, email, and in person.
• Manage and maintain our online registration system with accuracy and attention to detail.
• Coordinate apparel, gear, and uniform orders and ensure timely fulfillment.
• Support scheduling, facility use, and day-to-day operations of our indoor facility, The Arena.
• Represent New York Empire Baseball with a warm, professional, and service-oriented demeanor — recognizing that every experience, no matter how brief, should be an inspiring one.

Requirements

• Exceptional communication skills (verbal and written) with a polished & professional and friendly & warm tone.
• Strong organizational skills and comfort with computer systems and online platforms.
• Positive energy, intellectual curiosity, and a proactive, problem-solving mindset.
• Ability to juggle multiple priorities while staying detail-oriented.
• Comfort with outbound outreach — making phone calls, sending personalized emails, and representing Empire in the community.

Preferred

• Background in hospitality, customer service, youth programs, or event management.
• Experience or interest & passion in sports, recreation, or working with children and families.
• Retail, apparel, hospitality, or facility management experience.
• Experience in community marketing, partnership development, local event coordination, or grassroots outreach.