Responsibilities

• Membership Program Management
• Works with vendors to see all aspects of the membership program, including new member acquisition, renewals, upgrades, sustaining memberships, lapsed member recovery, and donor stewardship.
• Develop and implement strategies to increase major giving, membership participation, donor retention, and annual giving.
• Donor & Member Relations
• Serve as the primary contact for members and donors, providing exceptional customer service while cultivating meaningful, long-term relationships.
• Respond promptly to member inquiries and resolve issues professionally and courteously.
• Membership Campaigns
• Plan, coordinate, and evaluate annual membership campaigns, direct mail appeals, digital fundraising initiatives, on-air fundraising efforts, and special giving opportunities.
• Collaborate with marketing and communications staff to create compelling fundraising messages and member communications.
• Database & CRM Management

Requirements

• Bachelor’s degree in business, Communications, Marketing, Nonprofit Management, or a related field, or equivalent professional experience.
• Two to three years of progressively responsible experience in membership management, annual giving, nonprofit development, fundraising, customer relationship management, or a related field preferred.
• Demonstrated experience independently managing membership programs, donor stewardship, or annual fundraising campaigns.
• Experience working with donor databases, CRM systems, or membership management software, including reporting and data management.
• Strong organizational, project management, and multitasking skills with exceptional attention to detail.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office Suite and the ability to quickly learn new software applications.
• Ability to manage multiple priorities while meeting deadlines in a fast-paced environment.
• Passion for public media and commitment to WCTE PBS's mission of educating, engaging, and enriching the communities we serve.
• Successful candidates will demonstrate:

Benefits

• Benefits: * Flexible schedule