Responsibilities

• Provide strategic leadership and oversight of membership sales, retention, engagement, and member service initiatives.
• Collaborate closely with branch leadership and cross-functional teams to align membership strategies with overall branch goals and priorities.
• Partner with Program Directors to ensure accurate and timely membership launches, program integration, and communication.
• Serve as the branch expert and administrator for SGA Pulse, ensuring effective utilization of the system and accurate membership-related data.
• Process and oversee membership transactions, including new memberships, upgrades, downgrades, transfers, cancellations, and other account changes.
• Maintain accurate membership records through regular data audits, quality-control processes, and ongoing data integrity efforts.
• Utilize membership and operational dashboards extensively to analyze trends, identify opportunities, monitor performance, and inform strategic decisions.
• Monitor membership financial activity and ensure accurate and timely financial reconciliation, reporting, and follow-up.
• Develop and implement strategies to increase membership sales, retention, engagement, and overall member value.
• Establish and monitor member satisfaction metrics, including NPS (Net Promoter Score) and Listen360, to identify trends and opportunities for improvement.

Requirements

• Bachelor's preferred in Business, Recreation, Marketing, Communications.
• 3yrs leadership experience, 2yrs staff supervision.
• Experience with SGA Pulse preferred.
• Emphasis on customer service, sales, relationship-building, and analytical skills.
• Proficiency in Microsoft Office Suite.
• CPR/AED and First Aid required.