Membership Director at YMCA | Irmo, SC | $45K/yr – $47K/yr

Membership Director

Irmo, SC (Unknown)

$45K/yr – $47K/yrMid LevelFull time

Posted 4 months ago

Job Summary

Own and optimize YMCA branch membership operations to recruit, retain, and engage members while delivering programs, events, and fundraising outcomes.

Membership Strategy & People Leadership: recruit, train, schedule staff and volunteers, foster a member-centric culture, and monitor performance.
Program Operations & Enrollment: coordinate program registrations, logistics, and marketing support to maximize enrollments and member satisfaction.
Budget, Events & Community Outreach: plan the annual membership budget, oversee front desk processes, and represent the branch at events while supporting fundraising initiatives.

Job Description

Responsibilities

Directs all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. Develops, plans, and implements new procedures and methods to achieve strategic goals.
Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
Recruits, hires, trains, develops, schedules, and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
Leads assigned aspects of the fund-raising campaign.
Participates in staff meetings and/or related meetings.

Requirements

Bachelor's degree in related field preferred or equivalent combination of education and experience
Previous supervisory experience in customer service preferred
Excellent personal computer skills and experience with standard business software
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
CPR and First Aid certifications

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