Responsibilities

• Lead content planning and roadmaps aligned to Membership's priorities, managing a portfolio of content initiatives and resources, and spotting emerging member needs and industry trends that shape future recommendations
• Monitor engagement and content performance, using analytics and member insights to drive data-informed optimisation, and deliver regular reporting that shows the impact of content initiatives against Membership's objectives
• Build, maintain and apply governance standards for content creation, curation, approval and lifecycle management - including running governance forums, tracking actions, and flagging risks or gaps for leadership
• Support the rollout of AI-enabled content capabilities across Membership - assessing emerging tools and best practices, running pilots, and helping scale what works into everyday content workflows
• Partner across Membership, Product, Marketing, Technology and Analytics on cross-functional content and member experience initiatives, contributing subject matter expertise to strategic planning discussions
• Manage relationships, budget and performance for external content providers, agencies and specialist contributors, and identify opportunities to improve efficiency and return on content investment

Requirements

• Significant experience in content strategy, digital content management, member engagement or editorial leadership
• Experience leading cross-functional initiatives within complex, global organisations
• Experience using analytics and audience insights to inform content strategy and decision-making
• Experience managing external partners, contributors or vendors
• Experience within professional associations, financial services or membership organisations preferred
• Expertise in content strategy, editorial planning and content governance
• Strong understanding of digital content platforms, content management systems and engagement channels
• Strong editorial judgement - able to translate technical or professional topics into clear, engaging content
• Experience with content performance measurement, analytics and reporting
• Knowledge of AI-enabled content tools and emerging digital technologies, including video platforms (e.g. Brightcove) and AI-assisted production

Preferred

• Experience within professional associations, financial services or membership organisations preferred

Benefits

• Additional benefits include eligibility for an annual incentive bonus, a 12% employer contribution to a 401(k) or pension plan, and a comprehensive medical benefits package.
• We offer a comprehensive benefits package to support our employees, including health coverage, generous time off, competitive retirement plans, flexible work options, and wellbeing and development programs.