Responsibilities

• Oversee membership administration including processing new memberships payments and onboarding, manage membership renewals process, maintaining accurate membership records in CRM and ticketing systems.
• Ensure membership benefits are fulfilled for a seamless member experience.
• Support the development and execution of growth strategies to acquire and retain members
• Review and report membership data via membership dashboard to track sales, renewals and member feedback including regular membership and visitor surveys, reporting and analysis.
• Provide exceptional service to members by responding to inquiries and concerns via in-person, phone and email communication.
• Support development/fundraising team with input of donor and corporate memberships, including the development of vouchers
• Onsite support of membership sales, provided training and creation of incentive programs for guest experience staff.
• Develop and coordinate programming events both onsite and offsite for members and community partners
• Coordinate community and member events including event logistics, vendor coordination and event marketing.
• Assist in identifying, developing and managing current and new community partnerships that drive attendance, member sales and sponsorship.

Requirements

• Bachelor degree or equivalent experience in marketing (1-2 years), nonprofit administration, museum studies, communications, or a related field.
• Ability to work a flexible schedule including weekends and evenings as needed.
• Experience supporting membership programs, community engagement initiatives, event coordination, or nonprofit marketing is a plus.
• Familiarity with Customer Relationship Management (CRM) systems and data management.
• Strong written and verbal communication skills with the ability to effectively engage diverse audiences and community partners.
• Highly organized, analytical, and detail-oriented with the ability to manage multiple projects simultaneously.
• Strong customer-service orientation and ability to represent the organization professionally.
• Ability to work both independently and collaboratively in a cross-functional team environment.
• Must maintain a valid driver's license.
• Frequently moves objects up to 50 pounds.

Preferred

• Experience supporting membership programs, community engagement initiatives, event coordination, or nonprofit marketing is a plus.