Responsibilities

• Build and maintain strong relationships with Chamber members
• Conduct regular member check-ins by phone, email, and in person
• Support membership recruitment, renewals, and retention efforts
• Follow up on past-due invoices and outstanding balances in a professional and service-oriented manner
• Connect members to Chamber benefits, sponsorships, and networking opportunities that align with their goals
• Welcome and onboard new members to ensure early engagement and long-term retention
• Assist with the Chamber’s weekly newsletter, ensuring member highlights, event updates, and sponsorship recognition are included
• Create and schedule social media content that promotes members, events, ribbon cuttings, and Chamber initiatives
• Develop member spotlights, new member welcomes, and event recap posts
• Help ensure sponsors and partners receive strong visibility and recognition across Chamber channels

Requirements

• Experience with a membership organization preferred.
• Experience with CRM software and sales pipelines.
• Event planning and execution experience.
• Bachelor’s degree (preferred, but not required) in related field of Hospitality, Marketing, Communications, or a business-related field.

Preferred

• Experience with membership organizations, customer service, sales, hospitality, events, or community engagement is a plus
• Experience with Photoshop, Canva, Constant Contact, social media, or CRM/database systems is helpful but can be learned