Responsibilities

• Establishes and maintains positive member relationships and executes new member onboarding process.
• Responsible for building and facilitating the Club’s Lifestyle Content & Social offerings, including working with department heads to complete and implement one unified lifestyle calendar for Members & Guests.
• Work with Club’s food & beverage department to create, maintain function sheets and event files for each Member event, tradition and other promotions to include but not limited to entertainment contracts, P&L forecasts, and event floor plans.
• Attend events and functions to ensure proper execution of events.
• Supports the development of programming to increase Golf Rounds, Member Visits, Food & Beverage Revenue, and Member Satisfaction.
• Responsible for facilitating the development and execution of a Member communication plan such as, but not limited to answering telephone and route calls to appropriate person/department, greet, welcome and direct guests, weekly e-blasts, monthly calendars, website updates, social media, club event displays, flyers, posters, cart signs and banners.
• Supports in the development and implementation of retention strategies.
• Responsible for supporting, communicating and adhering to the company’s mission, brand and core values.
• Note: Other duties as assigned by supervisor or management.

Requirements

• Excellent people and communication skills.
• Demonstrated outstanding customer service.
• Excellent organizational skills, attention to detail, drive and motivation.
• One year of golf course/private club related work experience is preferred.
• Flexibility with schedule with evenings and weekend work required.

Preferred

• Special consideration will be given to those who exhibit exemplary performance.