Responsibilities

• Provide exceptional customer service during every patient encounter (in person or via phone)
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Anticipate Physician needs to facilitate the flow of the clinic
• Practice urgency at all times with patient’s time, as well as doctor’s time and schedule
• Comply with all company policies and procedures, including HIPAA
• Verify patient’s information by interviewing patient
• Record patient’s medical history and current medications and confirm purpose of visit
• Record all data in the patient's Electronic Medical Record (EMR)
• Check condition of patient's eyes by observing pupils, muscles, visual acuity, and extraocular movements
• Required skills include: dilation, refraction, pressures, and performing a variety of diagnostic tests including visual fields, OCT, GDX, IOL master, auto refractor and topography

Requirements

• High school diploma or general education degree (GED) required
• One year of related experience and/or training; or equivalent combination of education and experience
• Working knowledge of medical terminology and accepted abbreviations
• Efficient in using EMR and ability to accurately record information
• Good typing, spelling, grammar and oral communication skills
• Communication skills and the ability to coordinate and cooperate with multiple members of the health care team
• Organizational skills with focus on tracking patient care and improving patient flow
• Must comply with HIPAA confidentiality standards when communicating patient information
• Provides excellent patient care and is energetic and empathetic with patients
• Consistently displays positive rapport with fellow employees

Preferred

• Current Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred, but not required

Benefits

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement