Responsibilities

• Develop and implement storytelling opportunities that highlight the impact of volunteers across City departments through written features, video scripts, interviews, spotlights, and other creative formats.
• Manage agency social media accounts, including content creation, scheduling, graphic development, engagement monitoring, and analytics tracking.
• Create and manage content for two dedicated newsletters, ensuring timely publication, clean copy, consistent branding, and alignment with organizational goals.
• Coordinate the compilation, writing, editing, and layout production of the department’s Annual Report; manage deadlines, gather data from partners, and ensure accuracy and accessibility.
• Use Asana to organize tasks, track progress, manage timelines, and collaborate with staff across the department and partner agencies.
• Work with assigned City departments to develop and implement public relations, marketing, and media relations strategies to address issues, promote programs, and communicate with the public.
• Develop and maintain positive working relationships with news media, community leaders, volunteers, and citizen organizations.
• Write news releases, message points, articles, advertising copy, talking points, and video scripts; draft and edit original stories and feature content for external distribution.
• Coordinate and manage special events, including volunteer recognition programs, press opportunities, and community engagement events.
• Support production of major volunteer-related publications as assigned, ensuring quality, timeliness, and adherence to City branding and communications standards.
• Prepare and deliver oral and written presentations as needed.
• Handle confidential information with discretion and professionalism.
• Serve on Alpha I status during emergencies, disasters, or inclement weather to provide accurate, timely information to staff, volunteers, and external audiences.

Benefits

• The City offers a generous benefits package , which includes health, dental and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and annual and sick leave.