Responsibilities

• Work as an individual contributor to carry out testing activities and ensure thorough review of end-to-end CRM campaigns including email, push, in-app messaging, content cards for FanDuel products.
• Co-ordinate and support User Acceptance Testing (UAT) validation for new product launches, feature releases and enhancements impacting CRM communications.
• Conduct audit and validate customer journeys within the CRM platforms to ensure correct targeting, triggers, sequencing and automation rules and personalization logic.
• Validate data integrity and campaign setup during migration between systems, ensuring consistency of segmentation, suppression logic checks, and audience targeting.
• Co-ordinate test plans, execution schedules under governance standards.
• Support incident management processes and ensure timely resolution and clear documentation.
• Experience with CDP platforms (Segment or similar) & validate data flow between CRM, marketing automation platforms, and downstream reporting systems to ensure audience targeting accuracy and campaign metrics.
• Partner with Product Ops, Marketing, Engineering, Data, Operations teams during launch cycles to identify defects and document findings and confirm resolution prior to go-live.
• Identify root cause of defects, or inconsistencies and collaborate cross-functionally to drive timely resolution.
• Contribute to continuous evolution & maintain up-to-date documentation of QA processes, frameworks, standards and process improvements.
• Stay current on industry best practices, emerging CRM technologies, and QA tools & methodologies.

Requirements

• Bachelor’s degree in Computer science, Engineering, Information Systems, Marketing Technology, Business or a related field.
• 4+ years of experience in Quality Assurance within CRM, Marketing Operations, digital marketing, or a related technical/commercial environment.
• Proficiency with CRM and marketing automation platforms (Salesforce Marketing Cloud, Braze, HubSpot, or similar).
• Hands-on experience executing structured QA processes and testing methodologies.
• Experience with data validation skills, including segmentation logic, audience targeting and campaign reporting checks (SQL knowledge preferred).
• Experience supporting UAT cycles, validation for product or systems launches. Strong understanding of QA principles, including test planning, defect management, regression testing, and validation workflows.
• High attention to detail, analytical problem-solving and ability to manage multiple concurrent priorities in a fast-paced, deadline-driven environment.
• Hands-on experience with workflow/project management tools such as Asana or Jira and Confluence.
• Hands-on experience testing digital content & marketing automation campaigns (email, push, content cards, A/B testing, personalization).
• Strong written and verbal communication skills for collaborating across technical and non-technical teams

Preferred

• Experience in regulated industries (e.g., gaming, fintech, etc.).
• Exposure to compliance review processes and promotional governance.
• Experience mentoring junior QA staff or contributing to QA knowledge sharing.
• Familiarity with data privacy regulations (GDPR, CCPA).

Benefits

• We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.
• We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards.
• FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.
• FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email Benefits@fanduel.com.