Responsibilities

• Support the execution and technical operations of event-based marketing technology programs, including data capture systems, mobile devices, connectivity troubleshooting, and remote support for live activations.
• Support lead generation, data capture systems, and event technology for GM experiential marketing programs
• Provide on-site and remote technical support during live event activations
• Troubleshoot and resolve technical issues related to devices, connectivity, and event technology platforms
• Assist with setup and configuration of event technology equipment (tablets, scanners, RFID readers, etc.)
• Diagnose connectivity issues including WiFi and cellular networks
• Manage basic system QA, reporting, and data validation tasks
• Support event setup, execution, and post-event technical processes
• Document support issues and escalate complex problems when necessary
• Work with internal teams and external vendors to ensure smooth event execution

Requirements

• 1–3 years supporting users, devices, or event technology systems
• Interest in technology and problem solving
• Strong communication and customer service skills
• Ability to manage multiple deadlines independently
• Willingness to occasionally support evenings or weekends when events require

Preferred

• Basic HTML/CSS experience is a plus but not required
• Assist with basic HTML/CSS edits when required (nice to have, not required)