Responsibilities

• Build and maintain workflow automations across multiple business platforms.
• Develop business process automations using established business rules.
• Improve and optimize existing workflows and operational processes.
• Understand system data flow and create seamless customer experiences through automation.
• Execute assigned technical projects from development through deployment.
• Build workflows, integrations, reports, dashboards, and platform configurations.
• Support production deployments.
• Provide Hypercare support following new deployments.
• Maintain existing systems and implement enhancements as business needs evolve.
• Build and maintain API integrations between business platforms.

Requirements

• Bachelor's degree in Management Information Systems (MIS), Computer Information Systems (CIS), Computer Science, Information Systems, Business Analytics, or Data Analytics.
• 1–2 years of professional experience working with Marketing Operations, marketing automation, marketing data management, CRM platforms, or similar MarTech platforms.
• Experience using workflow automation platforms such as Zapier, Make, n8n, or similar automation tools.
• Experience designing business processes or operational workflows.
• Experience working with APIs, webhooks, and JSON.
• Experience troubleshooting technical workflows, system integrations, and production issues.
• Strong understanding of system data flows and business process automation.
• Exceptional communication and collaboration skills.
• Meticulous attention to detail and a passion for precision in documentation and data management.
• Strong analytical, organizational, and problem-solving skills.

Preferred

• Experience supporting contact center technology and dialer platforms.
• Experience with AI-powered workflow automation.
• Experience building reports, dashboards, and operational analytics.
• Experience with SaaS platform administration.
• Familiarity with business process mapping and process flow design.
• Experience working within a ticketing or technical support system.
• Experience using GoHighLevel (GHL) or similar CRM and marketing automation platforms.
• Experience building and managing email marketing campaigns, automations, and customer journeys.

Benefits

• Health, dental, and vision insurance.
• 401(k) retirement plan.
• Health & wellness perks.
• Team outings and company-sponsored events.
• Travel opportunities.
• High-energy, collaborative culture.
• Annual company-paid end-of-year trip for you and your significant other