Marketing Technology Associate

Albany, NY (Remote)

$44K/yr – $94K/yrMid Level2+ years expFull time

Posted 3 hrs ago

Job Summary

Own and drive end-to-end patient communications programs by coordinating with business owners and operations teams to design, deploy, and optimize multi-channel campaigns while analyzing performance and collaborating across clinical, marketing, and tech teams.

Navigate outbound messaging initiatives and optimize patient experience
Partner with cross-functional stakeholders to implement improvements
Use data to inform strategy and drive operational effectiveness

Job Description

Responsibilities

Patient Outreach: Support the end-to-end patient communication process by partnering with business owners and communication ops teams to guide communications campaigns through intake, development, and launch.
Continuous Improvement: Analyze current communication workflows to identify bottlenecks, improve delivery rates, and optimize the patient experience.
Asset Management: Assist with design, development, and deployment of assets (emails, SMS, direct mail, forms, etc) in partnership with cross-functional stakeholders.
Operational Execution: Assist with day-to-day configuration and deployment tasks for outbound communication systems, ensuring all messaging aligns with Oak Street Health's operational standards.
Data Analysis: Analyze communication performance metrics, identify trends, and provide recommendations to improve patient experience and operational effectiveness
Cross-Functional Collaboration: Collaborate with technical, clinical, marketing, and operations teams to support patient experience and communication initiatives.

Requirements

Bachelor’s degree or equivalent professional experience required.
0–2 years of experience in product operations, healthcare operations, marketing analysis, or a similar data-driven functional field.
A foundational understanding of (or eagerness to learn) workflow automation, communication platforms, or product operations frameworks in the communications space.
Proficient in data analysis tools (Microsoft Excel, Looker, SQL, Alteryx, etc.)
Passionate about improving the patient experience
Strong project management and communication skills
US work authorization
Someone who embodies being “Oaky”

Benefits

Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement

Oak Street Health, part of CVS Health

3.6 Glassdoor

Oak Street Health is a network of value-based primary care centers serving older adults on Medicare. Since 2012, we’ve been rebuilding healthcare to focus on personalized preventive care.Our value-based care model enables doctors to spend more time on what matters most: building meaningful relationships with patients. Each provider works closely with a care team that includes social workers, mental health professionals, and others to support every part of a patient’s health.Now part of CVS Health®, Oak Street Health is expanding access to high-quality primary care in the communities that need it most. We currently operate more than 230 centers across 27 states and are the only primary care provider to carry the AARP name.Learn more at oakstreethealth.com.

Founded in 2012

Chicago, Illinois, USA

5.1K employees (107 in marketing)

www.oakstreethealth.com

65% recommend to a friend

77% CEO approval