Marketing Specialist - Customer Experience (Part-Time) at Foley Equipment | Kansas City, MO

Foley Equipment

Marketing Specialist - Customer Experience (Part-Time)

Kansas City, MO (On-site)

Salary Not AvailableEntry Level3+ years expFull time

Posted 3 months ago

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Job Summary

Drive customer experience improvements across Foley’s retail operations by coordinating surveys, feedback insights, and cross-functional enhancements.

Own survey responses and issue resolution coordination across internal teams.
Must-have: 3–5 years in marketing, CX, or retail merchandising.
Standout: Part-time role (24–28 hrs/week) with cross-functional vendor coordination.

Job Description

Responsibilities

Assist with customer experience and loyalty programs, including managing survey responses and coordinating issue resolution with internal teams.
Help analyze customer feedback and share insights, identifying opportunities for improvement with marketing and operations teams.
Collaborate with cross-functional teams to maintain customer-facing standards and manage the monthly retail checklist to highlight gaps and enhancements.
Oversee aspects of the retail merchandise program, including ordering and distributing inventory to ensure a balanced and relevant selection.
Coordinate store signage efforts by processing requests, working with vendors, and ensuring alignment with brand and experience guidelines.
Support internal processes related to customer communications, data management, and operational standards.
Travel as needed for training or to provide support at other locations.

Requirements

3–5 years of experience in marketing, customer experience, retail merchandising, or a similar role.
Strong ability to collaborate across teams.
Solid understanding of operations and process management, with a proactive approach to improving workflows.
Effective problem-solving skills, with strong planning, organization, and general marketing knowledge.

Preferred

Bachelor’s degree in marketing, business, or a related field
Experience managing cross-functional initiatives, coordinating programs, and working with vendors or internal stakeholders.
Background in process improvement or optimization.

Benefits

Wellness programs to focus on building healthy habits while earning prizes and cash bonuses throughout the year
Casual dress attire
Family-owned company where you’re more than just another employee

Foley Equipment

Foley Equipment is more than just another place to work. As a 3rd generation, family-owned company where you’re more than just another employee, our passion for our people is evident in everything we do. Whether you want to work with construction machinery, engines, rental, power generation, trucks, machine technology, navigation or in the office, we have the career opportunity for you! We’re a diverse company dedicated to empowering progress. We are widely recognized for quality, value and a commitment to excellence. This comes from our focus on people, our dedication to our customers and our unwavering commitment to our values across our 17 locations in Kansas and western Missouri. The Foley Industries group of companies includes products and services in construction, engine, rental, power generation, trucks, machine technology and navigation. And the career opportunities are just as broad and include shop and field service technicians, finance and accounting professionals, inside and outside sales, sales and service coordinators, drivers, administration and management. You'll Like The Place...And The Pay. Foley employees are part of a nearly 80 year heritage, delivering an ever-increasing, broad range of products and services. At Foley, we foster a culture that attracts the very best, so we deliver the very best. You’ll find yourself surrounded by people that are engaged in their work, enjoy what they do and are readily recognized for their contributions. Benefits Include: - Industry-leading pay - Full insurance benefits - 401(k) retirement plan with matching - Tool reimbursement program - Uniforms & cleaning services - Holiday, PTO, and Parental Leave Foley Industries, Inc. is an Equal Opportunity Employer - Race/Gender/Veteran/Disabled/Sexual Orientation/Gender Identity. For more information, click here. To request a reasonable accommodation or assistance in completing the application, call 316-529-5810 or email mlsmith@foleyeq.com.

Founded in 1940

Wichita, Kansas, USA

661 employees

FoleyEq.com